Ben & Jerry’s Factory Tours

We are delighted to welcome back our fans as we re-open our Waterbury Factory Tour site with a phased approach of availability for our factory tour, gift shop and scoop shop. 

First phase is of course the ice cream!  Our scoop shop will re-open June 1st, from 12:00-6:00, with outside window service offering a full range of menu items for you to enjoy your favorite flavor or choose a new one!  We’ve been working diligently with our staff to re-train and educate how we conduct our operation based on increased levels of safety, sanitation and customer service.

Starting June 1st as well we will be offering Curbside pick up. 

We’ve designed our scoop shop line to incorporate one-way direction, social distancing and with fewer touch points-credit/debit card only, no moo-lah (cash) please!  

Thankfully we have plenty of outdoor space for everyone to experience their ice cream euphoria while keeping an appropriate distance from others.

Our Flavor Graveyard will re-open as well for you to check out our dearly de-pinted flavors.

Regretfully our playground is closed for now.

Extremely limited RV and bus parking available.

We can’t think of a better way of starting the summer season than eating ice cream with friends and family. We are committed to providing our guests with a relaxing, delicious and joyful experience.  Our Visitor Guidelines are very much the same you will see throughout the state and include: wearing a face covering except when dining; practice social distancing (2 meters/6 feet apart); showing respect and patience for others.

Here’s to a fantastic re-entry!  Be safe, be kind and come visit!

A few additional tidbits:

The Gift shop: While closed for now we are still taking orders by phone or online. Our friendly, knowledgeable staff can help with phone orders at (802)882-2035. For online

The Scoop shop: Outside window service available starting June 1st, 12:00-6:00.  Curbside pick up available too! Order online here

Cause for celebration? Ice cream cakes: Call the shop to order at (802) 882-2034 or online at

Ice cream catering: We set up, scoop and clean up.  All you have to do it show up! We can work with you to create a catered event from cups and cones to a full on deluxe sundae bar. To inquire call 802-222-1665 or online at catering

What else? Enjoy your ice cream while strolling about our grounds which offers lovely views of the Worcester Mountain Range. While adhering to new social distance norms you can lounge in an Adirondack chair, perch on the stone wall, lay on the grassy areas or walk up to pay a visit to our dearly de-pinted flavors where they have been laid to rest in the Flavor Graveyard.


Contact Information

1281 Waterbury-Stowe Rd
Waterbury, VT 05676



Toll free: (866) 258-6877

Gift shop: (802) 882-2035

Scoop shop & Ice cream cake orders: (802) 882-2034

Ice cream catering: (802) 222-1665