Ben & Jerry’s Factory

We are delighted to welcome fans, new and old, to our Waterbury Factory -Ben & Jerry’s very first manufacturing site.

While our indoor factory tour and gift shop remain closed until late October 2021, our scoop shop is open daily offering walk-up window service with a full range of menu items for you to enjoy your favorite flavor or choose a new one!  We’ve been working diligently with our staff to re-train and educate how we conduct our operation based on increased levels of safety, sanitation and customer service.

In addition to walk-up window service we also offer order ahead online for Curbside pick-up.  An easy, quick route to ice cream euphoria without leaving your car.  Start your order here:

We’ve redesigned our scoop shop line to incorporate one-way direction, social distancing and with fewer touch points-credit/debit card only, no moo-lah (cash) please!  

Thankfully we have plenty of outdoor space for everyone to experience their ice cream euphoria while keeping an appropriate distance from others. Our patio area is photo worthy and decked out for the winter season for you to document your scoop shop visit as part of your VT adventure!

During the winter our Flavor Graveyard is available although accessible only by foot weather depending.

Regretfully our playground is closed for now.

No RV and bus parking available due to limited capacity.

We can’t think of a better way of adding a bit of fun to your Vermont experience than enjoying ice cream with friends and family at our original factory site. We are committed to providing our guests with a relaxing, delicious and joyful experience.  Our Visitor Guidelines are very much the same you will see mandated throughout the state and include: wearing a face covering except when dining; practice social distancing (2 meters/6 feet apart); showing respect and patience for others.

What else?

Our Gift shop: While closed for now we are still taking orders by phone or online. Our friendly, knowledgeable staff can help with phone orders at (802)882-2035 or

Ice Cream Cakes: Cause for celebration? Ice cream cakes serve 1-36 people and are available for walk-up window purchase or curbside pick-up: Call the shop to order at (802) 882-2034 or

Drop Off Catering Parties:  We can work with you to create a drop off catered event offering your favorite pre-scooped flavors, a variety of toppings and if desired freshly baked cookies and brownies.  To inquire call 802-222-1665 or online

Contact Information

1281 Waterbury-Stowe Rd
Waterbury, VT 05676



Toll free: (866) 258-6877

Gift shop: (802) 882-2035

Scoop shop & Ice cream cake orders: (802) 882-2034

Ice cream catering: (802) 222-1665