Ben & Jerry’s Factory Tours

Ben & Jerry’s is temporarily suspending its guest operations at the Waterbury, Vermont factory tour location effective March 13. Closed until further notice will be the tours, gift shop and onsite Scoop Shop due to health and safety concerns related to COVID-19. There has been no known exposure at the site. The action is purely a precautionary measure.

The Factory: Come visit us at the Ben & Jerry’s Factory in Waterbury where we’ve been offering tours since 1986, sharing a sneak peek of how we create our euphoric flavors! Journey from the gas station days in Burlington, VT all the way to today, where Ben & Jerry’s is available worldwide. We’re a perfect outing for all ages. You’ll leave learning something you didn’t already know about Ben & Jerry’s and enjoy our delicious ice cream along the way!

The Tour: Our 30 minute guided tour includes a company history video, a view of our production room and explanation of our manufacturing process followed by a stop in the Flavoroom for a sample to delight your taste buds! The cost for the tour is $4.00/adult, $3.00/senior, 12 and younger are free. We are open 10 a.m.– 6 p.m. daily (last tour leaves at 5 p.m.) with extended hours July – October. We are closed only Thanksgiving, Christmas and New Year’s Day.  Tickets are sold daily on a first come first serve basis. Advanced reservations for 10 or more can be requested by email

Tours can sell out as we take 40 people on each tour. We can be very busy during the summer, fall, holidays and any weather that makes four walls and a roof more appealing! If you are doing other things in the area you are welcome to come by and purchase tickets for a specific tour time, head off then return back for your tour.

The Gift shop: In addition to the tour you can browse our gift shop for all things Ben & Jerry’s from pint locks (yes-to keep your pint safe from the hands of another!) to lip balm, t-shirts, hats and collectible patches. Our friendly, knowledgeable staff can also help with phone orders. Give them a call at (802)882-2035.

The Scoop shop: Save time for our scoop shop where you’ll find your favorite flavors or perhaps discover a new one served up in your choice of a cup, cone, freshly baked waffle cone, sundae, milkshake or even a Vemonst’er, if you dare!

Cause for celebration? Ice cream cakes: We offer custom made or ready-to-go ice cream cakes created from two of your favorite flavors sandwiched between brownies or cookies with your message written on top in hot fudge-sizes can feed 1 – 35 people!

Add a ribbon and your gift giving is taken care of as well!  Call the shop to order at (802) 882-2034 or online at

Ice cream catering: We set up, scoop and clean up.  All you have to do it show up! We can work with you to create a catered event from cups and cones to a full on deluxe sundae bar. To inquire call 802-222-1665 or online at

What else? During the warmers months as you enjoy your ice cream our outside grounds offer the opportunity to take in a lovely view of the Worcester Mountain Range. You can lounge in an Adirondack chair, let the kids romp around the playground, perch on the stone wall, lay on the grassy areas or walk up to pay a visit to our dearly de-pinted flavors where they have been laid to rest in the Flavor Graveyard.

No time for the tour, no problem. Swing by for a milkshake on your way or grab a quick souvenir. We’re happy to see you for any amount of time you have to share with us!


Contact Information

1281 Waterbury-Stowe Rd
Waterbury, VT 05676



Toll free: (866) 258-6877

Gift shop: (802) 882-2035

Scoop shop & Ice cream cake orders: (802) 882-2034

Ice cream catering: (802) 222-1665