Ben & Jerry’s Factory

We are delighted to welcome fans back to our Waterbury Factory — Ben & Jerry’s very first manufacturing site!

Hours:

Open 10:00-6:00, Tuesday-Saturday; Closed Sunday/Monday.

Tickets
Tickets are required for admission inside the public portion of our facility for the Factory Experience.  Factory Experience schedules are published each Tuesday for the following weeks’ Tuesday-Saturday schedule. Pre-purchasing your tickets online is highly encouraged due to limited capacity. For groups of 21+ please send us an email including the requested date, time and number of people. Cancellations can be made up to 30 minutes prior to your scheduled experience for a refund minus the service fee.

Tour information
Admission includes a 30-minute guided tour with view of manufacturing floor, chunk and ice cream sample, photo ops and retail items. The tour ends in our Flavor Room with a tasting of one of our euphoric flavors and a cow joke, or two! Additional ice cream can be purchased before or after outside from the Scoop Shop. No re-entry. As we are a food manufacturing facility there is no glass or pets (with the exception of service animals) allowed inside. Large bags are not permitted inside the factory.  Manufacturing schedule changes without warning.  Live production is not guaranteed.

Scoop Shop
No ticket required to visit our Scoop Shop located on our patio in addition to our Ticket Sales & Gift Kiosk, playground area, restrooms, and Flavor Graveyard.

Group parking
RV, Coach and Accessible parking located at the top of the entrance driveway hill, with designated drop off at the end of the boardwalk.

Ice Cream Cakes
Cause for celebration? Ice cream cakes serve 1-36 people and are available for walk-up window purchase or curbside pick-up: Call the shop to order at (802) 337-1214 or  https://www.benjerry.com/waterbury/cakes.

Drop-Off Catering Parties
We can work with you to create a drop off catered event offering your favorite pre-scooped flavors, a variety of toppings and if desired freshly baked cookies and brownies.  To inquire call 802-222-1665 or online.