Ben & Jerry’s Factory

We are delighted to welcome fans to our Waterbury Factory — Ben & Jerry’s very first manufacturing site!


Open daily, 10:00-7:00pm

Factory Experience tickets are released 2 weeks only in advance. Pre-purchasing your tickets online is highly encouraged due to limited capacity. For groups of 21+ please send us an email including the requested date, time and number of people. Cancellations can be made up to 30 minutes prior to your scheduled experience for a refund minus the service fee.

Tour information
Admission includes a 30-minute guided tour with view of manufacturing floor, chunk and ice cream sample, photo ops and retail items. The tour ends in our Flavor Room with a tasting of one of our euphoric flavors and a cow joke, or two! Additional ice cream can be purchased before or after outside from the Scoop Shop. As we are a food manufacturing facility there is no glass or pets (with the exception of service animals) allowed inside. Large bags are not permitted inside the factory.  Manufacturing schedule changes without warning.  Live production is not guaranteed.

Scoop Shop
Full service offering cups, cones, milkshakes, sundaes and ice cream cakes.

Group parking
RV, Coach and Accessible parking located at the top of the entrance driveway hill, with designated drop off at the end of the boardwalk.

Ice Cream Cakes
Cause for celebration? Ice cream cakes serve 1-36 people and are available for walk-up window purchase or curbside pick-up: Call the shop to order at (802) 337-1214 or

Drop-Off Catering Parties
We can work with you to create a drop off catered event offering your favorite pre-scooped flavors, a variety of toppings and if desired freshly baked cookies and brownies.  To inquire call 802-222-1665 or online.

Contact Information

1281 Waterbury-Stowe Rd
Waterbury, VT 05676



Toll free: 802-337-1201

Gift shop: (802) 337-1182

Scoop shop & Ice cream cake orders: (802) 337-1214

Ice cream catering: (802) 222-1665